Flatlining or Finding Equilibrium?
Interesting article yesterday on the notion that time spent on-line by adults in the US is flat, after years of rapid growth. The article cites a Forrester Survey that states web surfing now takes up about 12 hours of our week (double what it was in 2004) but did not see significant growth from last year’s survey. The interview by Ad Age of the analyst who authored the study ties the flat growth to users being more efficient with the web, so they don’t have to spend as much time figuring stuff out.
As I was reading this, I wondered if the rationale wasn’t even more simple than that. Maybe there just isn’t any more available time that people are willing to spend on the web. Time spent doing anything is about making trade offs of one thing for another. For a while, time spent on-line was traded off at the expense of TV, traditional media, and for some, even sleep. But maybe, in spite of the oodles of stuff to do on the web, we’ve reached our equilibrium point and maybe 12 hours is about the optimal weekly threshold for US adults. Think about yourself. Do you spend 2 hours a day aimlessly tooling around the web? If you could spend 3 hours would you? I would bet that you don’t .. and wouldn’t.
Perhaps the more interesting stat that was not discussed is the tradeoffs people are making with the time that they do spend on the web. Given the increase in time spent on social networks like Facebook and MySpace, and the social needs that these networks satisfy for people, my guess is that the trade off they’re making is spending less time on perezhilton.com or CNN. com. The pendulum will likely shift again, more content available primarily off line today (e.g. tv programming) moves on line. Until then, maybe we’re all just a little maxed out.
Glancing at one or two of the comments to this article - there are others who share this view. What do you think?
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Karen,
I’ve thought about this issue while I work on the Web 2.0 Strategy of a local non-profit. Primarily, I’m wrestling with the issue of creating those brand loyalists needed to take full advantage of Web 2.0 platforms. The modern web user is maturing and becoming more and more sophisticated in terms of what content to view - that means targeting and getting meaningful responses has become more difficult as well. Their time, as you’ve noted, has also seemingly plateaued so they’re giving less opportunities to reach them.
Being positioned where they are to get a valuable response (relationship initiation, purchase etc.) only comes after a time and demonstrated commitment to the communities that the user aligns themselves with. Maybe US corporate strategies planned around 3 month results are not suited for internet outreach strategies. Executive Leadership, primarily the CMO, would have to drive the vision regarding the online identity of the firm and consistent evaluation going forward.
Lyndon
Quick Thought: Or, it could be that because of the internet’s growing importance to knowledge work, the web user is now using part of their work time for their own personal web surfing.